Delivery Policy
Here at Trophy Textiles SW Ltd we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Fed Ex or Royal Mail Second Class Post. This means that, all being well, you should receive your parcel the following working day after it has been dispatched or within 5 days.
However, although we promise to dispatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. If garments are in stock we will try to dispatch the same day but in busy times this may not always happen. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
How will my parcel be delivered?
We only deal with customers on the UK Mainland, refer to Royal Mail website.
Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or local courier.
Standard postage cost £4.00 / £6.00 dependent on the weight and size of your order and will be sent Royal Mail Second Class and should take 2 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you. Please note that Royal Mail do not class an item missing until 15 working days has passed as they say it can still be delivered until this time. Replacements for undelivered orders won’t be possible until after this time.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery.
Next working day delivery is available via a local courier upon telephone request and a cost will be quoted, depending on the order size/weight. Saturday delivery is available but this will incur an additional cost.